What Are Your Terms of Service?

1. Acceptance of Terms

By purchasing from Colterious, you agree to abide by these Terms of Service. Colterious reserves the right to update or modify these terms at any time without prior notice.

2. Services Offered

  • Custom PC Builds: We offer tailored PC builds according to the specifications provided by the customer. All builds are subject to component availability and pricing.

  • Repairs and IT Support: Colterious provides repair services and IT support based on customer requirements.

  • Gaming & Tech Enthusiast Support: Our services are aimed at gamers and tech enthusiasts, and our offerings are designed to meet the unique needs of these clients.

3. Orders and Pricing

  • Quotes and Estimates: All quotes are valid for 14 days. Pricing may vary depending on market fluctuations, especially for components.

  • Payment Terms: A deposit is required for custom PC builds. The remaining balance is due upon completion and prior to delivery.

  • Order Confirmation: Orders are confirmed upon payment of the deposit. Changes to orders after confirmation may incur additional costs.

4. Custom PC Builds

  • Specifications: Customers must confirm all specifications before payment. Colterious will attempt to accommodate changes, but any changes after confirmation may result in additional costs or delays.

  • Build Process: Colterious will build and test each custom PC to ensure functionality. You will be notified once your build is complete and ready for pickup or delivery.

  • Cancellations: If a custom build order is canceled after confirmation, a cancellation fee may apply.

5. Returns and Refunds

  • Custom PCs: Custom PC builds are eligible for return within 14 days, subject to a 15% restocking fee. See our full Return Policy for details.

  • Component Sales: Components purchased separately may be returned within 30 days if unopened and undamaged, with a 10% restocking fee.

  • Defective Components: Any defective parts are covered under the manufacturer’s warranty. Colterious will facilitate warranty claims on behalf of the customer.

6. Warranty and Repairs

  • Labor Warranty: Custom PC builds include a 1-year labor warranty. This covers any issues resulting from the initial build process.

  • Manufacturer Warranties: Components are covered by the individual warranties provided by manufacturers. Colterious is not responsible for any warranty limitations or conditions set by these manufacturers.

  • Repairs: Repairs are warranted for 90 days from the completion date. This warranty covers the repair only and does not apply to unrelated issues that may arise.

7. Limitation of Liability

  • Data Loss: Colterious is not responsible for data loss or recovery during repairs or custom builds. Customers are encouraged to back up data prior to service.

  • Third-Party Software and Components: Colterious is not responsible for issues arising from third-party software or components installed post-purchase.

  • Damage Liability: Colterious is liable only for damages incurred as a result of gross negligence during service. We are not responsible for incidental or consequential damages beyond the cost of the original service.

8. Intellectual Property

  • Content Ownership: All content on the Colterious website, including text, graphics, and logos, is the property of Colterious and is protected by copyright laws.

  • Customer Data: Any personal information provided to Colterious is protected under our Privacy Policy.

9. Privacy Policy

Colterious respects your privacy and handles all personal information in accordance with our Privacy Policy. Customer data will not be shared with third parties without consent.

10. Dispute Resolution

  • Governing Law: These terms are governed by the laws of the state of Tennessee.

  • Arbitration: In the event of a dispute, both parties agree to settle the matter through binding arbitration in Nashville, TN.

11. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

  • Phone: 629-305-8095

  • Email: colterious@gmail.com

  • Address: 3416 Perlino Drive, Murfreesboro TN 37128

What Is Your Return Policy?

1. For Custom PC Builds:

  • 14-Day Return Window: Custom PC builds can be returned within 14 days of the delivery date.

  • Restocking Fee: A 15% restocking fee will be applied to all returns to cover the cost of testing, cleaning, and re-stocking components.

  • Condition: The PC must be returned in its original condition, with all included accessories, cables, and packaging.

  • Non-Refundable Items: Labor costs for custom builds are non-refundable.

  • Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defect or error in the build.

2. For Component Sales:

  • 30-Day Return Window: Individual components purchased can be returned within 30 days.

  • Restocking Fee: A 10% restocking fee will be applied unless the component is defective.

  • Original Packaging: Components must be returned in their original packaging, including all manuals and accessories.

3. Defective Items and Warranty:

  • Testing and Replacement: If a component is defective, we will first test and verify the defect. If confirmed, the part will be replaced or repaired in accordance with the manufacturer's warranty.

  • Warranty Coverage: Custom PC builds come with a 1-year labor warranty. Component warranties are covered as per the manufacturer’s terms.

4. Non-Returnable Items:

  • Software, digital downloads, and items that have been damaged due to user error or misuse are not eligible for return.

5. Refund Process:

  • Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method.

What Is Your Privacy Policy?

Effective Date: 11/03/2024

Colterious values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By interacting with us, you agree to the practices described in this policy.

1. Information We Collect

  • Personal Information: When you place an order or inquire about our services, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.

  • Technical Information: We collect certain technical information automatically, such as your IP address, browser type, device information, and browsing history. This helps us improve our website and services.

  • Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect website functionality.

2. How We Use Your Information

  • Order Processing and Customer Support: We use your personal information to process orders, provide customer support, and communicate important updates about your purchases.

  • Improving Services: Information collected helps us analyze usage, improve our website, and develop better products and services.

  • Marketing Communications: With your consent, we may use your information to send you promotional emails or updates about special offers, sales, and new services. You can opt out at any time by clicking “unsubscribe” in our emails.

3. Sharing of Information

  • Service Providers: We may share your information with third-party service providers, such as payment processors, shipping companies, and IT support, to complete transactions and provide our services.

  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: If Colterious undergoes a merger, acquisition, or asset sale, your information may be transferred. We will notify you of any change in ownership or use of your information.

4. Data Security

  • Security Measures: We implement reasonable security measures to protect your personal information. However, no internet or email transmission is completely secure, and we cannot guarantee the absolute security of your data.

  • Payment Information: Payment details are encrypted and processed by trusted third-party payment processors. Colterious does not store your payment information directly.

5. Retention of Data

  • We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

  • Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

  • Data Deletion: You may request deletion of your personal information, subject to certain legal or operational requirements.

  • Opt-Out: You can unsubscribe from marketing communications at any time. However, you may still receive transactional emails regarding your orders.

7. Third-Party Links

  • Our website may contain links to other websites not operated by Colterious. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

8. Changes to This Privacy Policy

  • We may update this Privacy Policy periodically. Changes will be posted on this page, and we will notify you of any significant changes via email or a prominent notice on our website.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Phone: 629-305-8095

  • Email: colterious@gmail.com

  • Address: 3416 Perlino Drive, Murfreesboro TN 37128